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Growing consultancies, and other PSFs, often hit a growth plateau when their operations can no longer be organised from the heads of the founders and a few disparate spreadsheets. In this last ten years the solution to this problem, Professional Service Automation, has become much more effective and considerably cheaper. Yet PSAs are still a mystery to many consultancy owners and many are in the dark about the potential upsides and downsides of implementation.
Behram Khan is the co-founder of Avaza, one of the more popular PSA companies. Avaza is a all-in-one platform for project collaboration, chat, resources scheduling, time tracking, expense management & invoicing. As well as opening the black box on what PSAs are, this interview is also interesting in reflecting on the growth challenges that are common in the operational side of consulting firms.
Contrary to the trite nonsense on LinkedIn and the CIPD magazine, people are not your greatest asset. Indeed, this blog argues, acting this way can
‘A Professor of Consulting eh? I didn’t know they existed!’ I probably get this response from someone once a fortnight and as far as I
