A Pipeline Management Tool for Small/New Consultancies

Buyers of consulting firms see a healthy pipeline as one with more than 75% of business booked for the next 3 months and 50% booked for the next 6 months.

This is an ideal of course, but managing your pipeline effectively is crucial to ensuring that your staff are not over-stretched nor, worse, under-employed. Most professional services automation software has some form of pipeline metrics that can be checked using a sales pipeline tracker which combines the ‘heat’ of each lead (cold, warm, hot) with the likely staffing requirement.

This allows you visibility of resourcing problems on the horizon, which in turn should allow you to concentrate your sales efforts, stretch or compress existing work, and flexibly use your associates.

A forecast of monthly income can be achieved by discounting the predicted deal size by the chances of that deal happening. This is your Discounted Sales Pipeline (DSP). The download here will let you calculate your DSP against your sales targets – although it is better to use PSA or CRM software specifically for this.
As your practice grows and you gather more data on the likelihood of success of different services, your model can be tweaked to be more precise and capture more subtle metrics. One useful metric here is what Equiteq calls the ‘pipeline index’ which is created by the following ratio:

 

 

If the index is at 1, the two are perfectly matched. If the index is more than one your resources will be stretched.
Good pipeline management is not simply forecasting – in fact, I would recommend separating management and forecasting. If your discussions focus on close dates, probabilities, and deal sizes, then you are forecasting. Management means ensuring that the pipeline process is working productively and that all opportunities are being met by a strongly motivated workforce. It is also ensuring that staff understand the sales priorities (see below) and that the right discussions and proposals are happening (for example project utilisation and leverage is creating sufficient margins. Weekly sales meetings are crucial to prioritising pipeline work. At strategic reviews, the sales meetings should offer insights as to whether different people need to be recruited at different grades, whether the incentivisation scheme is working.

The second point concerns mapping and understanding the client journey through the pipeline. It’s important that the client experience through the pipeline is as good, if not better, than their experience working with you. It would be a useful exercise to map out typical pipeline routes and touch points using a sales pipeline tracker, to see how your firm can add value to each client as the progress and follow up with those who fall-out.

16 facts about consulting sales
  1. 80% of sales is done before the sell happens
  2. Sellers that educate are 30% more successful (work with me: collaborate, persuade, listen, understand)
  3. Sell to the person & problem (successful salespeople discuss solutions later in the conversation)
  4. Clients buy benefits, not products
  5. Farming first; Fishing & hunting later.
  6. Referrals are the best form of sales
  7. Your seniors should be ‘visible experts’ to attract the right projects
  8. 71% of clients want to hear from B2B sellers earlier in their ‘problem journey’
  9. Most buyers aren’t ready to buy when you want to sell, so relationships are key
  10. Knowledge is no longer a valuable commodity: give away more than you’re comfortable with
  11. Challenger selling (i.e. credible, confident expert) > Relationship Selling (harmony & agreement)
  12. Understanding the personality type of the person you’re selling to leads to higher closure rates
  13. Client value isn’t just efficiency: also buyer value; ease of business; ethics & values;
  14. 65% of clients are ignorant of the suite of services their consultancies offer
  15. Successful consultancies market to existing clients as much as new ones
  16. 72% of clients didn’t refer their consultants because they hadn’t been asked (properly!)

 

If you would like me to help you grow or sell your consultancy please book a slot here

Scroll to Top
Follow on LinkedIn